Sumter EMC Responds to the Coronavirus
The COVID-19 crisis presents a different kind of storm, but Sumter EMC is prepared to weather it with the same careful planning, service and support you’ve come to expect from your local co-op in any emergency. While our linemen, customer service team and other key staff have modified normal business operations, our commitment to you remains the same. We remain focused on the health, safety and well-being of our members, our employees and the communities we serve.
Sumter EMC will suspend disconnections of residential service for non-payment for both post-pay and pre-pay accounts until further notice. A suspension of disconnects does not equal bill waivers. Members are encouraged to pay what they can to avoid a larger bill amount later. Prepay members will continue to receive daily usage alerts during this time. Members who need to make payment arrangements, including those affected by COVID-19, are asked to contact Sumter EMC at 1-800-342-6978 or by email at firstname.lastname@example.org. Our staff will also work with other members facing disconnection on a case-by-case basis and offer payment arrangements.
Sumter EMC offices including drive-through services will be closed through the duration of Gov. Kemp’s shelter-in-place order. Sumter EMC is always a 24-hour operation with employees on-site and on-call. We will remain available by phone and email and stand ready to respond to any power outages. Members who need to speak with a Sumter EMC employee should call 800-342-6978 or 229-924-8041.
Members may drop their payment in the night dropbox located at each Sumter EMC office. Members may also use the Sumter EMC mobile app and website to easily and securely pay your monthly bill, monitor your daily energy use, report an outage and more – all from the comfort of your home.
We #PowerOn to keep your power on through any kind of storm.